Some people call them foreman, we call them crew leader here at Brooks Painting. We currently have four of them. These are the team members who are responsible for running each job. They are the face of the company that people see on their jobs. They are driving Brooks Painting vans all around town.
Training at this position is critical to the success of each paint job. They have been trained on an extensive list of items that help make them better at running jobs smoothly. From telephone etiquette, job sequencing, labeling paint cans at the end of jobs to final walk through with customers, they have learned it here at Brooks Painting. There are four items that I want to highlight for you that I think we do better than anyone. Before the job starts, your crew leader comes out for a Pre Job Walk. This lets them meet you and review the job before they show up to do the work. They have a list of things they go over, ranging from paint colors and job scope, to bathroom use and clean up. This extra step ensures jobs run smoothly. Second is daily check-ins. It may be a phone call, email, or a note on the counter, our guys check in every day so that you are kept in the loop of what is happening on your job. Third is additional work orders. Instead of having to schedule another appointment with an estimator, all of our crew leaders have been trained how to do estimates the Brooks way. They can write work orders for any changes that may occur. Last is our final job walk. The crew leaders receive closing packets from the office for each job. These include invoices, surveys, sign off sheets, and referral cards. They walk the job with you and make sure they have done everything the estimator told you they would do. They take care of any touch up that is needed, and label all the paint cans. They also have you fill out a survey, a sign off sheet that confirms we are done with the job, and collect the final payment. Each of our crew leaders really is a manager of the job, they take care of it all.
We are blessed to have longevity at our crew leader positions. Flint has been with us since 2005. Manuel has been with us since 2003. Gerry has been with us since 2004. And last but not least, Bud has been with us since 2002. That is a combined 34 years with Brooks Painting, and an average of 8.5 years. This translates into well run jobs for our customers.